Terms and Conditions

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Framboise Bakery

Welcome to Framboise Bakery. By accessing our website and/or placing an order with us, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Orders and Payment

All orders are subject to product availability and acceptance by Framboise Bakery.
Payment must be completed through our authorized payment methods before order processing.

2. Delivery and Pickup

We aim to deliver your order within the estimated timeframe; however, delivery times may vary due to circumstances beyond our control.
Customers opting for in-person pickup must schedule their visit in advance to ensure availability.
Framboise Bakery is not liable for delays caused by third-party delivery services.

3. Product Quality

We guarantee that all products are prepared with high-quality ingredients and adhere to our quality standards.
If you receive a defective or incorrect product, please contact us within 24 hours for resolution.

4. Cancellations and Refunds

Orders can be cancelled up to 48 hours prior to the scheduled delivery or pickup.
Refund requests will be reviewed on a case-by-case basis and may be subject to deductions for custom or perishable items.

5. Privacy

Customer information is collected and used in accordance with our Privacy Policy, available on our website.

6. Intellectual Property

All content on this website, including images, designs, and text, is the property of Framboise Bakery and protected by copyright laws.

7. Changes to Terms

Framboise Bakery reserves the right to update these Terms and Conditions at any time. Updates will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.

Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at [your email/contact info].

Return and Refund Policy

Framboise Bakery

At Framboise Bakery, we strive to offer the highest quality products and ensure your satisfaction. However, we understand that there may be occasions when you need to request a return or refund. Please read our policy below:

Returns

Due to the perishable nature of our products, we do not accept returns once the order has been delivered or picked up.
If you receive a damaged, incorrect, or unsatisfactory product, please contact us within 24 hours of delivery so we can assess the situation.

Refunds

Refunds will be considered on a case-by-case basis and may include a product replacement or a partial or full refund, as appropriate.
To be eligible for a refund, you must provide evidence (photos, description) of the issue.
Refunds will not be issued for change of mind or cancellations outside the allowed timeframe.

Cancellations

Cancellations must be requested at least 48 hours before the scheduled delivery or pickup date.
Cancellations received after this deadline may not be refundable.

Contact
If you have any questions or need assistance, please contact us at [your email/contact info].

Terms and Conditions

Return and Refund Policy

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